Privacy Policy at Mega Vapes Australia

At Mega Vapes Australia, we respect your privacy and are fully committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your information when you browse our website, make a purchase, or interact with our services.

Information We Collect

When shopping with Mega Vapes Australia, we may collect the following information:

Personal details such as your name, date of birth (to confirm you are over 18), postal address, email address, and phone number.
Payment details, including billing information and credit/debit card details, processed securely via trusted payment gateways.
Account details such as your login credentials, purchase history, and saved preferences.
Technical data including IP address, device type, browser information, and browsing behaviour through cookies and analytics tools.

This information helps us process your orders, confirm your eligibility to purchase vaping products in Australia, and improve your overall shopping experience.

How We Collect Your Information

We collect personal information directly from you when you:

Place an order on our website.
Register an account or sign up for newsletters.
Contact us via phone, email, or online forms.
Participate in promotions or loyalty programs.

We also automatically collect information using cookies, pixels, and analytics tools to understand customer behaviour and improve website performance.

How We Use Your Information

Your information is used to:

Process and deliver your orders.
Verify your age and comply with Australian vaping regulations.
Provide customer support and manage your account.
Improve our website, products, and services.
Send you promotional offers and updates (only if you have opted in).
Fulfil our legal and regulatory obligations.

Disclosure of Your Information

We may share your information with trusted third parties, such as:

Secure payment processors.
Delivery and courier services.
Marketing and IT service providers.

We may also disclose information if required by law to government agencies or regulators. Mega Vapes Australia never sells or rents customer data to third parties.

Data Security

We take data security seriously and use industry-standard measures to safeguard your personal details, including:

SSL encryption on our website.
Secure payment gateways.
Restricted access to customer data.

We take all reasonable steps to prevent misuse, loss, or unauthorised access to your information.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences, analyse website performance, and improve marketing efforts. You may disable cookies in your browser settings, but this could affect certain website features.

Accessing and Updating Your Information

You have the right to access the information we hold about you and request corrections if your details are inaccurate or outdated. To update or review your information, please contact us using the details below.

Marketing Communications

We only send marketing emails or SMS messages if you have given consent. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

Overseas Data Transfers

Some of our service providers may process or store data outside of Australia. In these cases, we ensure your information is handled in line with the Australian Privacy Principles or equivalent international privacy standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legislation. The latest version will always be available on our website.

Contact Us

For any questions, concerns, or complaints about how we handle your information, please contact us:

Mega Vapes Australia
📧 Email: info@megavapes.com.au

Privacy Policy at Mega Vapes Australia