Our Refund & Return Policy

Refund & Return Policy at Mega Vapes Australia

At Mega Vapes Australia, your satisfaction is our priority. We are committed to offering premium products and excellent service, and our Refund & Return Policy fully complies with the Australian Consumer Law (ACL). This means you are entitled to a replacement, repair, or refund if your purchase is faulty, damaged, or not as described. Please review the details below to better understand your rights and our process.

Change of Mind Policy

Unfortunately, we do not offer refunds or exchanges for change of mind, incorrect selections, or if you no longer want the product. To avoid disappointment, please read product descriptions carefully before completing your order. If you’re unsure which product is right for you, our customer service team is always available to help with recommendations.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please notify us within 7 days of delivery. Depending on the situation, you may be eligible for a repair, replacement, or refund. To speed up the resolution, we may request photos or videos of the product issue.

Warranty Claims

Some products sold at Mega Vapes Australia may come with a manufacturer’s warranty. Coverage varies depending on the brand and product type. For warranty claims, the item may need to be assessed by our team or directly by the manufacturer before a replacement or repair can be confirmed. Please ensure you keep your proof of purchase, as it will be required for all warranty claims.

Return Conditions

To qualify for a return, all items must be:

• Returned in their original packaging.

• Complete with all accessories, manuals, and components.

• Accompanied by proof of purchase.

⚠️ Please note: Due to health and safety regulations, e-liquids, disposable vapes, and opened or used products cannot be returned unless they are faulty.

Return Process

To request a return, please contact our customer support team with your order number, product details, and the reason for return. Once your request is reviewed, we will provide instructions on how and where to send the item. Customers are responsible for return shipping costs, unless the item is faulty, defective, or sent in error.

Refund Processing

Once your returned item is received and inspected, we will notify you of the outcome. If approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Contact Us

If you believe you are eligible for a refund, replacement, or repair, please contact our friendly support team:

📧 Email: [info@megavapes.com.au]

At Mega Vapes Australia, we are committed to making your shopping experience smooth, transparent, and reliable.

Contact